Shipping costs, payment and delivery

Shipping times

Processing time: 1 business day
We usually produce the bags on the same day, so they can be shipped either immediately or the next day.

Estimated shipping time: 1-2 business days
In our experience, orders usually arrive the next business day. We apologize for any inconvenience this may not be the case in individual cases.

If you order by bank transfer, your order will be shipped after your payment has been confirmed. Depending on your bank, bank transfers can take 2-4 business days to clear.

Depending on the shipping method, we will send an automatic email with the shipping confirmation and the corresponding DHL tracking link.

returns

Note for possible returns:

As the buyer, you are responsible for the return shipping costs. Please contact us before returning an item, and we will promptly inform you of the return process.

Please contact us for details using our contact form .

Payment terms

Delivery is subject to payment in advance (by bank transfer , PayPal ) or one of the payment methods offered through Shopify Payments. The latter include, in particular:

• Credit cards: Visa, Mastercard, Maestro, American Express
• Klarna: Instant bank transfer, instant payment, invoice*
• Accelerated Checkouts: Google Pay, Apple Pay, Shop Pay
• Others: eps transfer, Ideal, Bancontact

Further information on payment via Shopify Payments can be found at: https://help.shopify.com/de/manual/payments/shopify-payments

Bank transfer : In the case of advance payment, the customer transfers the invoice amount to the bank account that was communicated to him by email (this account is NOT for Klarna payments).

PayPal : During the checkout process, the customer is automatically redirected to the PayPal payment page. There, they can transfer the invoice amount directly to the specified PayPal account. After completing the payment, the customer is redirected back to the store, and the order is automatically considered completed.

* Purchase on account via Klarna: In collaboration with Shopify and Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer our customers purchase on account as a payment option. When purchasing on account with Klarna, the customer always receives the goods first, and they always have a payment period of 14 days. Payment is made directly to Klarna AB (publ) ( www.klarna.de ). The customer receives all payment details directly from Klarna via email. Please note that purchase on account is only available to consumers in Germany. The complete terms and conditions for purchase on account for deliveries to Germany can be found here. If you have any further questions, Klarna customer service will be happy to help.